Letters need to be improved
M
Michelle Tonkin
There is something seriously wrong with the letters feature, we have always struggled to get our letters to be lined up properly, have the margins looking normal and the page break seems to be in awkward places. It's very clunky and needs some work.
Log In
G
Graeson Kiu
Hi guys, this is well overdue. We have a client asking about this since 2022 and after researching the TinyMCE release they're using is from 2014 so its 10 years old and definitely needs a revamp. We staved off this client from moving away from Coreplus because of other benefits it has, but we have determined that this causes massive losses to productivity and increases staff blood pressure :). I won't state what we think the loss to productivity is here across their 50+ clinics.
B
Brady Schulz
Where are we at with Letter writing being improved? We are currently bypassing the letter template for a lot of different letter creation purposes which is making operating as an organisation very inefficient.
J
Jay Chinnery
While we are on letters...
could we add client pronouns to letter feilds?
could we also update the image manager to inable the resizing of images we import?
M
Matthew O'Carroll
open
Andreas Papastergiadis
Merged in a post:
Generate Letter Function
G
GoHealth Reception
Currently the interface between Coreplus and Word (or whatever word processing software is in place) is very "clunky".
This results in letters being sent to other health practitioners that are very substandard and make the Coreplus user look less than professional.
Some examples are:
Font size being far too small when printed i.e. 12pt is not really 12pt when printed (or viewed in print preview).
Margins being difficult to manage so that a fairly short letter ends up running across two pages when it really is only one page long.
M
Melissa Turner
I agree. I have used google docs and voice typing. Could this be able to to be connected more easily
C
Cath Crawford
Yes we have major issues with the letters feature also. Not user friendly or professional at all.
D
Dr Fiona Wood
The problem seems to be it is set to a paper size which is not A4
Andreas Papastergiadis
Hi Philina,We're currently undergoing an update to the letter writer which will simplify some of the processes around margins and page breaks.We'll be sure to keep this idea updated along the way!ThanksAndreas
B
Bradley Clarke
Andreas Papastergiadis: when is this going to be improved? it is the biggest reasons why I am reviewing using coreplus. you may as well not even have a letter generator, as it is plain awful (unless I am totally stupid and don't know how to use it)
A
Aaron Verty
Andreas Papastergiadis: You guys have been trying to update the letter writer since 2018. How complicated can this be?