J
John Fouyaxis
I'd like to quickly access the the full SMS history to see what CorePlus is sending out and who has responded.
There is a static history list currently buried under the "Send SMS" menu item within another button click... which seems non-intuitive.
That list is also non-interactive i.e. I cannot quickly reply or follow-up directly from that list per patient.
SMS HISTORY probably deserves its own direct access from the main menu e.g. "View SMS History"... with appropriate call to action buttons to send manual follow-ups or replies to each patient.
Similarly:
  • from a Client File there is no way to see the SMS History of comms to that patient.
  • from the Calendar, I can click "View SMS" on a booking to see the sequence of SMS communications with that patient... but I can't respond from there. I have to go back to the calendar booking entry and click "Send Manual SMS" to respond but then I lose the context of the previous SMS messages.
This all seems like the main features are in place... but the User Experience and UI is clunky for effectively using SMS to communicate with patients.
April 22, 2021